I work on the Network helpdesk at Wachter, supporting network deployments and troubleshooting infrastructure issues.

My background:

• Helpdesk/network operations support (switch validation, troubleshooting, automation scripting)

• Customer Support Engineer at Intercom (98% CSAT)

• High School Computer Science Teacher

What I'm doing now: Learning AWS and cloud computing through AWS Cloud Institute. Documenting everything here, what I'm learning, what I'm building, and the struggles along the way.

Why I'm doing this? : I want to transition from helpdesk into cloud engineering or developer advocacy. Not many people write about AWS Cloud Institute, so I figured I would share my journey.

Let's connect:

• Bluesky: @gabrielbreshears.com

• LinkedIn: https://www.linkedin.com/in/gabriel-breshears/